Privacy Policy

Introduction

Clayd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Password (encrypted and securely stored)
• Account preferences and settings

Payment Information

When you purchase credits, we collect:

• Payment transaction details (processed through our payment provider)
• Billing information required for transaction processing

Note: We use third-party payment processors (Paystack) and do not directly store your full credit card information on our servers.

Uploaded Content

When you use our Service, we collect:

• Images you upload for mockup generation
• Design specifications and instructions you provide
• Generated mockup images
• Project data and settings

Usage Information

We automatically collect certain information when you use the Service:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and interactions with the Service
• Log data and error reports
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your images, generate mockups, and provide the core functionality of the Service
• Account Management: To create and maintain your account, authenticate users, and manage your credits
• Payment Processing: To process transactions, send receipts, and maintain payment history
• AI Model Training: To improve our AI models and Service quality (your images may be used to train and enhance our models)
• Customer Support: To respond to your enquiries, provide assistance, and resolve technical issues
• Service Improvement: To analyse usage patterns, identify bugs, and enhance user experience
• Communications: To send you service-related notifications, updates, and important announcements
• Security: To detect and prevent fraud, abuse, and unauthorised access
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating the Service:

• Firebase: For authentication and database services
• Google Cloud Storage: For storing uploaded images and generated mockups
• Google Generative AI: For AI-powered mockup generation
• Paystack: For payment processing
• Hosting Providers: For infrastructure and hosting services

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas, etc.)
• Governmental or regulatory enquiries
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Storage and Security

We implement appropriate technical and organisational measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• Secure authentication via Firebase
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure cloud storage with Google Cloud Platform

However, no method of transmission over the Internet or electronic storage is 100% secure. Whilst we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide the Service and fulfil the purposes outlined in this Privacy Policy:

• Account information is retained until you delete your account
• Uploaded images and generated mockups are stored for the duration of your account
• Transaction records are retained for accounting and legal compliance purposes
• Usage logs and analytics data may be retained for service improvement

You may request deletion of your account and associated data by contacting our support team.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can access your account information and uploaded content through your dashboard
• Correction: You can update your account information at any time
• Deletion: You can request deletion of your account and data by contacting support
• Data Portability: You can download your generated mockups and project data
• Opt-Out: You can opt out of non-essential communications

To exercise these rights, please contact our support team through the channels available on our website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyse usage patterns and improve the Service
• Provide security features

You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact our support team through the channels available on our website.