Refund Policy

No Refunds for Digital Goods

Due to the nature of our Service as a digital good, all credit purchases and mockup generations are final and non-refundable.

Once credits are purchased or a mockup is generated, the Service has been rendered and the digital product has been delivered. As such, we cannot offer refunds for:

• Purchased credits (whether used or unused)
• Generated mockup images
• Credits consumed during mockup generation
• Dissatisfaction with AI-generated results
• Changes of mind after purchase

Understanding What You're Purchasing

Before making a purchase, please understand that:

• Digital Only: You are purchasing digital credits and will receive only digital files (mockup images and instructions). No physical products or pottery items will be shipped to you.
• AI-Generated: Mockups are generated using artificial intelligence technology, which may produce varying results based on your input and the complexity of your request.
• No Guarantees: Whilst we strive for high-quality results, we cannot guarantee that every mockup will perfectly match your expectations, especially for complex or unclear requests.
• Immediate Delivery: Digital products are delivered immediately upon generation and cannot be "returned" in the traditional sense.

Technical Issues and Support

If you experience technical problems that prevent the Service from functioning properly, please contact our support team immediately. We will investigate issues such as:

• Payment processing errors where credits were deducted but not added to your account
• System failures that consumed credits without generating a mockup
• Technical errors that prevented you from downloading your generated mockups
• Service outages or bugs that interfered with normal operation

In genuine cases of technical failure, we may, at our sole discretion:

• Restore consumed credits to your account
• Regenerate mockups at no additional cost
• Provide additional credits as compensation
• In exceptional circumstances, issue a refund

What Does NOT Qualify for Refunds

The following situations do not qualify for refunds or credit restoration:

• Dissatisfaction with the aesthetic quality of AI-generated mockups
• Results that don't match your vision when your request was unclear or too complex
• AI limitations in understanding or executing complicated design specifications
• User error in uploading images or providing instructions
• Change of mind after credits have been used
• Accidental credit purchases (please verify before completing payment)
• Unused credits on your account

Limitations of AI Technology

Our Service uses artificial intelligence, which has inherent limitations. We are not liable and will not provide refunds when:

• The AI model struggles with highly complex or unusual design requests
• Generated mockups don't perfectly replicate intricate details
• The results vary from your expectations due to limitations in AI interpretation
• Your uploaded images are low quality, unclear, or unsuitable for mockup generation

By using the Service, you acknowledge these limitations and accept that AI-generated results may vary.

How to Get Support

If something has genuinely gone wrong with your order or you've experienced technical issues:

1. Contact our support team through the support channels on our website
2. Provide your account details and a description of the issue
3. Include any relevant screenshots or error messages
4. Our team will investigate and respond within a reasonable timeframe

We are committed to providing excellent customer service and will work with you to resolve legitimate technical issues, even though we cannot offer refunds for the nature of the digital service itself.

Credit Expiration

Purchased credits do not expire and remain in your account until used. However, we reserve the right to implement credit expiration policies in the future with advance notice to users.

Fraudulent or Unauthorised Purchases

If you believe your payment method was used fraudulently or without your authorisation:

• Contact us immediately with details of the unauthorised transaction
• We will investigate and may freeze the account in question
• Contact your payment provider or bank to dispute the charge
• We will cooperate with legitimate fraud investigations

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after any changes constitutes acceptance of the new policy.

Contact Us

If you have questions about this Refund Policy or need to report a technical issue, please contact our support team through the channels available on our website.